Fulcher Edwards Ltd prides itself on being a family business. Our director Michael Fulcher, operates the company alongside his wife and 2 daughters. His eldest daughter, Claire Fulcher-Powell celebrated her 10 years of service with the company on the 1st June! Therefore, in celebration of Claire’s long service with Fulcher Edwards Ltd we thought we would ask Claire a few questions about her time in the company:
Amy: ‘Congratulations on working at Fulcher Edwards for 10 years! What does your role entail?
Claire: ‘Thank you! I am the Operations Manager for the company. Therefore, I am in charge of booking in works, client liaison, ordering materials, and office management. However I am also responsible for all aspects of HR, Health and Safety, and audit management. Its a busy role for sure!’
Amy: ‘Wow it sounds it! What would you say the biggest challenge is of working for the family business?’
Claire: ‘One of the biggest challenge is trying to keep a healthy balance between family and work life. Its important to not always talk about work when spending time as a family! Also, there are higher expectations of you. I also find it difficult not to get emotionally involved with the company. As a family business, you have a personal attachment to it and therefore its hard not to take it personally if things go wrong which are sometimes out of your control.’
Amy: ‘That’s completely understandable. What would you say your greatest achievement has been in the last 10 years?’
Claire: ‘Due to the economic climate, there has been a lot of difficult changes which have happened over the past 10 years. We have lost big clients due to a change in their circumstances, which then massively impacted us! I’m proud to say though that we have always managed to pull through and keep the company running. Also, when I first joined the company I very much created the marketing role. I got Fulcher Edwards onto social media and started looking at ways to further advertise the business. We also got featured in a couple of magazine articles which I was pretty proud of!’
Amy: ‘Yes that is certainly something to be proud of! What is your favourite aspect of your role?’
Claire: ‘Most definitely winning a job and getting new clients! Also receiving positive feedback is really great. It makes all the hard work worthwhile.’
Amy: ‘Okay great. Finally, what’s next for Fulcher Edwards?’
Claire: ‘We’re not 100% sure what lies ahead at the moment, especially with Brexit on the horizon. We have already noticed a slight decline in work due to people being cautious with their money. For this year, I think we have to just batten down the hatches and see what the outcome of Brexit is. I would also like to keep slowly growing the business and gaining more clients in the Hertfordshire area.’
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